---
title: Cloud and Wi-Fi Connectivity Troubleshooting Guide
description: This is a general troubleshooting guide. For the complete list of every Connectivity Error Code for more detailed troubleshooting, visit here.
---

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# Cloud and Wi-Fi Connectivity Troubleshooting Guide

## This is a general troubleshooting guide. For the complete list of every Connectivity Error Code for more detailed troubleshooting, visit here.

### **Connection Issues Troubleshooting Guide**

*"Roomba Cannot Connect Right Now"  "Unable to Connect" *

This article will help you troubleshoot a connectivity issue where your robot previously worked in the app but is no longer showing connected. If your robot has never had a cloud connection, or if you have reset the robot and are reinstalling it as new, please visit[ this link for help Setting up your Wi-Fi Connected Robot with the iRobot® HOME App](https://homesupport.irobot.com/s/article/17734).  
 

#### **1. Make sure the robot has power**

Are there any lights on the robot? Press the **CLEAN **button once on the robot to ensure it has power. If the robot does not light up or work manually, see ["Why does my Roomba® or Braava® not turn on or charge properly?"](https://homesupport.irobot.com/s/article/19952)  A dead/fully discharged robot won't connect to Wi-Fi. 

 

#### **2. Reconnect / Change Robot Wi-Fi**

In the app, navigate to *Product Settings* >* Wi-Fi Settings *>* *select *Reconnect or Change Product Wi-Fi.* Enter your Wi-Fi password to re-establish the Wi-Fi connection to the robot. The robot should now be connected! We find this resolves the issue for most of our customers.

### ![](https://prod-help-content.care.irobotapi.com/files/botimages/changerobotwifi.png)

 

#### **3. Reboot Everything**

If all else fails, turn it off and back on again.

➤ **Robot: **Confirm that your robot is on the dock and charging. Perform a reboot by holding down the **CLEAN **button for about 20 seconds. You should hear a little tune. Then see if the connection can be established. You can visit [this link](https://homesupport.irobot.com/s/article/9087) if you wish to learn more about rebooting your robot.  
➤ **Router:** Unplug your router for 10 seconds, then plug it back in. Wait 2 minutes for the router to boot up again. Then see if the connection can be established.   
➤ **Device: **Reboot your Phone/device, then try to connect the robot to the app again.